The Electricity (Standards of Performance) Regulations 2010

  1. Introductory Text

  2. PART I

    1. 1.Citation, commencement and transitional provisions

    2. 2.Revocation

    3. 3.General interpretation

  3. PART II

    1. 4.Interpretation of the normal and severe weather restoration standards

    2. 5.Supply restoration: normal conditions

    3. 6.Supply restoration: normal conditions – 5,000 or more customers’ premises interrupted

    4. 7.Supply restoration: severe weather conditions

    5. 8.Supply restoration: rota disconnection

    6. 9.Supply restoration: Highlands and Islands

    7. 10.Exemptions from the normal and severe weather restoration standards

    8. 11.Supply restoration: multiple interruptions

  4. PART III

    1. 12.Distributor’s fuse

    2. 13.Estimate of charges for connection

    3. 14.Notice of supply interruption

    4. 15.Voltage complaint

  5. PART IV

    1. 16.Charges and payments

  6. PART V

    1. 17.Meter disputes

    2. 18.Pre-payment meters

  7. PART VI

    1. 19.Appointments

    2. 20.Disputes

    3. 21.Payments

    4. 22.Exemptions

    5. 23.Timing of notification

    6. 24.Notice of rights

  8. PART VII

    1. 25.Information to be given to customers about overall performance

  9. Signature

    1. SCHEDULE 1

      Data for the Purpose of Calculating Payments

      1. PART I Prescribed periods and prescribed sums applicable to all relevant operators

      2. PART II

      3. PART III

    2. SCHEDULE 2

      Standards of Performance – Practice and Procedure for Determinations

      1. Determination of disputes

        1. 1.(1) This Schedule applies where a dispute to which regulation...

      2. Timetable for the determination of individual disputes

        1. 2.(1) The Authority shall determine a dispute to which this...

      3. Procedure for the determination of individual disputes

        1. 3.(1) Where an individual dispute is referred to the Authority,...

      4. Determination of multiple disputes

        1. 4.(1) The Authority may, if it considers it appropriate to...

      5. Timetable for determination of multiple disputes

        1. 5.(1) The Authority, when determining disputes falling within a consolidated...

      6. Procedure for the determination of multiple disputes

        1. 6.(1) Where the Authority considers it appropriate to consolidate disputes...

      7. Written statements

        1. 7.(1) The Authority may, by notice, ask any party to...

      8. Production of documents and other evidence

        1. 8.(1) The Authority may, by notice, ask a party to...

      9. Oral hearings

        1. 9.(1) For the purposes of this Schedule, an oral hearing...

      10. Customer representatives for multiple disputes

        1. 10.(1) Where disputes are consolidated into categories under paragraph 4,...

      11. Collection of information in multiple disputes

        1. 11.(1) The Authority may by notice ask any customer who...

      12. Payment to customers

        1. 12.An order determining a dispute shall not (where there is...

      13. Set–off

        1. 13.Where a dispute is determined by an order requiring a...

      14. Costs

        1. 14.(1) An order determining a disputemay include a provision requiring...

  11. Explanatory Note