Introductory Text
PART I
1.Citation and commencement
2.Interpretation
PART II
3.Regulated providers’ complaints handling procedure
4.Recording consumer complaints
5.Signposting consumers to the redress scheme if consumer complaints cannot be completed
6.Allocation and maintenance of adequate resources for complaints handling
7.Vulnerable consumers
PART III
8.Information to be provided to consumers
9.Publication of information on consumer complaints
Signature
Explanatory Note
