Office of Public Sector Information

EXPLANATORY NOTE

(This note is not part of the Regulations)

These Regulations make both substantial and minor amendments to the provisions of the Gas (Standards of Performance) Regulations 2005 (S.I. 2005/1135) (the Principal Regulations).

The main changes are—

(a) introducing new individual (guaranteed) standards of performance relating to—

(i) notice of planned interruptions, and

(ii) responding to complaints;

(b) amending the guaranteed standards of performance by—

(i) including small non-domestic customers in the supply restoration standard,

(ii) including instances where a supply discontinuance originating on one gas transporter’s network affects customers on another gas transporter’s network in the supply restoration standard,

(iii) removing the exemption for third party damage and water ingress interruptions from supply restoration provisions,

(iv) introducing a mechanism for customers to receive payment from other gas transporters where interruption to supply was caused by those transporters, and

(v) removing the requirement for gas transporters to prepare and revise a statement describing overall standards of performance and levels of performance achieved in respect of the standards and the corresponding obligation on gas suppliers to despatch the statement sent by the gas transporter.