Introductory Text
Part I General
1.Citation and commencement
2.Interpretation
Part II Gas supplier’s individual standards of performance
3.Meter disputes
4.Pre-payment Meters
5.Appointments
6.Disputes
7.Payments
8.Exemptions
9.Timing of notification
10.Notice of rights
Part III Overall standards of performance
11.Information to be given to customers about overall performance
Signature
SCHEDULE
PART 1 Prescribed periods and prescribed sums applicable to all gas suppliers
PART II Working Hours
Explanatory Note
