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Consumers, Estate Agents and Redress Act 2007

2007 CHAPTER 17

CONTENTS

Go to Preamble

  1. Part 1

    The National Consumer Council

    1. The National Consumer Council and territorial committees

      1. 1. Establishment of the National Consumer Council and its territorial committees

      2. 2. The territorial committees

    2. “Consumer”, “consumer matters” and “designated consumers”

      1. 3. “Consumer” and “consumer matters”

      2. 4. “Designated consumers”

    3. Determining priorities

      1. 5. Forward work programmes

      2. 6. General provision about functions

    4. Annual report

      1. 7. Annual report

    5. The core functions

      1. 8. The representative function

      2. 9. The research function

      3. 10. The information function

    6. Powers of investigation

      1. 11. General powers of investigation

      2. 12. Investigation of complaints made by vulnerable designated consumers

      3. 13. Investigation of complaints relating to disconnection of gas or electricity

      4. 14. Reference of matters to the Gas and Electricity Markets Authority

      5. 15. Reference of matters to the Postal Services Commission

      6. 16. Investigations relating to public post offices

    7. Other functions of the Council

      1. 17. Reports by the Council

      2. 18. Secretary of State’s power to require reports

      3. 19. Advice, information and guidance

      4. 20. Duty to enter into co-operation arrangements

      5. 21. Power to co-operate and give assistance

      6. 22. Voluntary activities

      7. 23. Supplementary powers etc

    8. Information

      1. 24. Provision of information to the Council

      2. 25. Enforcement by regulator of section 24 notice

      3. 26. Enforcement by court of section 24 notice

      4. 27. Provision of information by the Council

      5. 28. Exemptions from requirements to provide information

      6. 29. Disclosure of information

    9. Abolition of consumer bodies

      1. 30. Abolition of “Energywatch” and “Postwatch”

      2. 31. Designation of the Consumer Council for Water for abolition

      3. 32. Transfer orders and abolition orders

      4. 33. Supplementary provision about transfer and abolition orders

    10. Abolition: supplementary provision

      1. 34. Compensation for loss of office

      2. 35. Transfer of property etc

      3. 36. Directions

    11. Alteration of the Council’s functions

      1. 37. Extension of the Council’s functions: Great Britain

      2. 38. Removal of the Council’s functions in relation to Northern Ireland

    12. Representation on other consumer panels

      1. 39. The Financial Services Consumer Panel

      2. 40. The OFCOM Consumer Panel

    13. Interpretation

      1. 41. Interpretation of Part 1

  2. Part 2

    Complaints handling and redress schemes

    1. Introductory

      1. 42. Interpretation of Part 2

    2. Standards for handling complaints

      1. 43. Standards for handling complaints

      2. 44. Requirements for making regulations under section 43

      3. 45. Information with respect to compliance with complaints handling standards

      4. 46. Supply of information to consumers

    3. Requirements relating to redress schemes

      1. 47. Membership of redress scheme

      2. 48. Membership of redress schemes: supplementary

      3. 49. Approval of redress schemes

      4. 50. Approval of redress schemes: supplementary

      5. 51. Procedure for refusing or withdrawing approval

    4. Enforcement

      1. 52. Enforcement of requirements imposed under Part 2

  3. Part 3

    Amendment of the Estate Agents Act 1979

    1. Estate agents' duties

      1. 53. Membership of redress schemes

      2. 54. Duty to keep records

    2. Prohibition and warning orders

      1. 55. Grounds for prohibition orders

      2. 56. Grounds for warning orders

    3. Investigatory powers

      1. 57. Powers of entry and inspection

      2. 58. Failure to produce information

  4. Part 4

    Miscellaneous and general

    1. Contracts concluded away from business premises

      1. 59. Contracts concluded away from business premises

    2. Subordinate legislation

      1. 60. Orders and regulations

      2. 61. Directions

      3. 62. Parliamentary control of orders and regulations

    3. Amendments, transitional provision and repeals

      1. 63. Minor, consequential and transitional provision

      2. 64. Repeals

    4. General

      1. 65. Extent

      2. 66. Commencement

      3. 67. Short title

    1. Schedule 1

      The National Consumer Council

      1. Part 1

        Members of the Council

      2. Part 2

        Staff of the Council

      3. Part 3

        Territorial, regional and other committees

      4. Part 4

        Procedure etc

      5. Part 5

        Funding and accounts

      6. Part 6

        Status etc

    2. Schedule 2

      Enforcement of information requirements

    3. Schedule 3

      Abolition of consumer bodies: transitional provision

    4. Schedule 4

      Transfer of property etc to Council

    5. Schedule 5

      Information relating to compliance with complaints handling standards

    6. Schedule 6

      Estate Agents' Redress Schemes

    7. Schedule 7

      Minor and consequential amendments

    8. Schedule 8

      Repeals

An Act to make provision for the establishment of the National Consumer Council and its functions; to make provision for the abolition of other consumer bodies; to make provision about the handling of consumer complaints by certain providers; to make provision requiring certain providers to be members of redress schemes in respect of consumer complaints; to amend the Estate Agents Act 1979; to make provision about the cancellation of certain contracts concluded away from business premises; and for connected purposes.

[19th July 2007]

Be it enacted by the Queen’s most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—

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