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Public Services Ombudsman (Wales) Act 2005

2005 CHAPTER 10

CONTENTS

Go to Preamble

  1. Part 1

    The Public Services Ombudsman for Wales

    1. 1. The Public Services Ombudsman for Wales

  2. Part 2

    Investigation of complaints

    1. Power of investigation

      1. 2. Power of investigation

      2. 3. Alternative resolution of complaints

    2. Complaints

      1. 4. Who can complain

      2. 5. Requirements: complaints made to the Ombudsman

      3. 6. Requirements: complaints referred to the Ombudsman

    3. Matters which may be investigated

      1. 7. Matters which may be investigated

      2. 8. Exclusion: matters not relating to Wales

      3. 9. Exclusion: other remedies

      4. 10. Other excluded matters

      5. 11. Decisions taken without maladministration

    4. Decisions not to investigate etc.

      1. 12. Decisions not to investigate or to discontinue investigation

    5. Investigation procedure and evidence

      1. 13. Investigation procedure

      2. 14. Information, documents, evidence and facilities

      3. 15. Obstruction and contempt

    6. Reports of investigations

      1. 16. Reports of investigations

      2. 17. Publicising reports

      3. 18. Publicising reports: health care providers

      4. 19. Action following receipt of a report

      5. 20. Non-action following receipt of a report

      6. 21. Reports: alternative procedure

    7. Special reports

      1. 22. Special reports

      2. 23. Special reports: supplementary

      3. 24. Special reports relating to the Assembly

    8. Consultation and co-operation

      1. 25. Consultation and co-operation with other ombudsmen

    9. Disclosure

      1. 26. Disclosure of information

      2. 27. Disclosure prejudicial to safety of State or contrary to public interest

    10. Listed authorities

      1. 28. Listed authorities

      2. 29. Restrictions on power to amend Schedule 3

      3. 30. Provisions in orders adding persons to Schedule 3

    11. Miscellaneous

      1. 31. Power to issue guidance

      2. 32. Protection from defamation claims

      3. 33. Publicity for complaints procedures

      4. 34. Compensation for the person aggrieved

  3. Part 3

    Miscellaneous and General

    1. Conduct of local government members and employees

      1. 35. Conduct of local government members and employees

    2. Abolition of existing bodies and offices

      1. 36. Abolition of existing bodies and offices

      2. 37. Transfer of property, staff etc.

      3. 38. Undetermined complaints

    3. General

      1. 39. Amendments and repeals

      2. 40. Commencement

      3. 41. Interpretation

      4. 42. Former health care providers and social landlords: modifications

      5. 43. Consequential, transitional provisions etc.

      6. 44. Orders, regulations and directions

      7. 45. Extent

      8. 46. Short title

    1. Schedule 1

      Public Services Ombudsman for Wales: appointment etc.

    2. Schedule 2

      Excluded matters

    3. Schedule 3

      Listed authorities

    4. Schedule 4

      Conduct of local government members and employees

    5. Schedule 5

      Transfer of staff, property etc.

    6. Schedule 6

      Consequential amendments

    7. Schedule 7

      Repeals

An Act to establish and make provision about the office of Public Services Ombudsman for Wales; to make provision about the functions of the Public Services Ombudsman for Wales; to make provision about compensation; to abolish the Commission for Local Administration in Wales and the offices of Welsh Administration Ombudsman, Health Service Commissioner for Wales and Social Housing Ombudsman for Wales; and for connected purposes.

[7th April 2005]

Be it enacted by the Queen’s most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—

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